Customer Service Lead

Polarium is looking for our new Customer Service Lead. Are you the one to join Polarium and be an important part to ensure that our customers get world class service?
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Polarium is a Swedish company dedicated to providing the best performing, safe and sustainable energy storage solutions built on lithium-ion technology. Polarium’s headquarters and R&D center are situated in Sweden and the manufacturing in Mexico. Through its global sales channels and representation in the US, South Africa, Sweden, UK, New Zealand and Indonesia, Polarium serves customers worldwide. Today, our market-leading solutions are in use on all continents and in all climate zones – from the Equator to the Arctic.

About the job

We are currently looking for our new Customer Service Lead, who´s main focus will be to provide high quality service to Sales, Operations and Customers regarding customers orders, as well as information and support. You will be the an important part to ensure that our customers get world class service and support. Customer Service Lead will also support Polarium AB Order & Product Planning for excellent delivery of customer orders. The position is based at in Colorado Denver , US and businesss trips will occur, both international and within US.

Responsibilities:

  • Develop processes and programs to ensure that our customer satisfaction is exceptional.
  • Enable that purchase orders and tracking flows efficiently both internal and external within Polarium.
  • Develop and mange internal and external KPI´s for on-time shipping and customer delivery.
  • Close cooperation with Swedish colleagues on processes and procedure improvements within customer service.

 

Qualification and experience:

We believe that you have a minimum of 5 years experience  within international Customer Service teams and a substantial order management experience in a international production or manufacturing company.

We see that you are

  • a person that can motivate, coach and inspire teams and at the same time ensure a professional approach when dealing with clients.
  • a person with excellent communication skills.
  • result orientated.
  • Driven
  • able to work in an agile, fast-moving environment.

 

What’s in it for you?

We offer a challenging position in an open, friendly international environment where we help each other to develop and create value. Your work will have a true impact on Polariums future success. We also offer a competitive bonus system and a high wellness contribution, and a competitive salary package will be negotiated.

Or, know someone who would be a perfect fit? Let them know!

Denver

80202 Denver Directions

Multi-cultural Workplace with an Entrepreneurial Spirit

We are a fast-growing multicultural company, headquartered in Stockholm, with employees and customers all over the world. Our employees are our number one asset. We have an open and dynamic culture where everybody can make a difference and contribute to the success of the company.  

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